Providing customer service in your home staging business, or any business really, should still be one of your top business skills. In the days of social media, this is particularly true. We’ve all heard the stories of top companies making huge gaffs, or poor customer service making the rounds on twitter and Facebook. (Think of the Bank of America viral videos… yikes.)
While there are tons of reasons to compel you to create better customer service, this infographic lays it out clearly and provides the top 5 ways to provide it.
1. Focus on customer loyalty. Create customers who aren’t just satisfied, but loyal.
2. Focus on service. Don’t respond. Anticipate. What can you do to make it better before there is ever a problem, or how can you satiate a need before they even have it?
3. R-E-S-P-E-C-T! Aretha Franklin had this right. While they aren’t always right, they should be respected. Their opinions are important.
4. Honesty and Communication. Let’s call this the golden rule. How do you want to be treated? That’s how you should treat them.